Brevi Software is committed to 100% customer satisfaction and stands firmly behind the quality of its products. To ensure complete confidence in every purchase, we offer a full money-back guarantee on all software bought from our website.
We believe that customer satisfaction is the foundation of long-term success. With this in mind, Brevi Software follows a transparent and customer-friendly Refund Policy, ensuring that refunds are processed with 0% additional deductions.
Note: All Brevi Software products are available with a demo version to help users evaluate features and performance in advance. We strongly recommend reviewing the demo to ensure the software meets your specific requirements before making a purchase.
Brevi Software strongly recommends using the demo version before purchasing the full software. The demo allows you to evaluate all available features with limited export or conversion, helping you make an informed buying decision.
If you face any issues with the software, you must first contact our support team and share the details of the problem. Our technical experts will review your query and provide the best possible solution. After discussing the issue, please allow up to 48 hours for investigation and resolution.
Customers are advised to carefully review the demo version and feature list before purchase. Refund requests will not be accepted for additional features that are not included in the software, as clearly shown in the demo and on the product page. However, a refund will be considered if the features available in the demo do not function as described in the licensed version.
Brevi Software provides full feature access in the demo version with limited output, ensuring transparency. Each license type— Single User, Administrator, Technician, or Enterprise —has its included features clearly mentioned on the Buy Now page. Please review these details carefully before completing your purchase.
After purchase, we are happy to assist with license upgrades or product customization as per your requirements. However, refunds are not applicable for the purchase of an incorrect license version.
Brevi Software follows a transparent and fair refund policy. Please review the conditions below carefully before making a purchase.
Refund Policy Conditions
Software Performance Conditions
Important Note
If online activation is unsuccessful, customers are requested to contact Brevi Software’s support team to obtain an offline activation link. Refund requests will be considered nly if offline activation also fails.
Please note that no refund will be issued once the software has been successfully activated, under any circumstances. If a support agent is temporarily unavailable on live chat, our team will reconnect with you within 6 hours. Alternatively, you may email us at sales@brevisoft.com, mentioning a convenient time for follow-up.
To efficiently diagnose and resolve technical issues, our support team may request remote access to your system. The standard resolution timeline ranges from 15 to 30 days, depending on the complexity of the issue. If remote access is declined, no refund will be applicable.
In cases where specific files repeatedly cause issues, customers may be advised to submit those files for Lab analysis. Files must be securely uploaded by the client to our Lab servers via secure FTP. Upon request, Brevi Software can provide a signed Non-Disclosure Agreement (NDA) to ensure data confidentiality. If the client chooses not to share the files even after the NDA is provided, no refund will be issued.
In certain situations, Microsoft may require specific configurations to be applied to Office 365 accounts. In such cases, Brevi Software will fully assist you by guiding you through the required steps, either via a remote support session or by providing clear instructions for you to perform the changes.
To ensure a smooth resolution, cooperation in completing these required configurations is essential. If the suggested steps are not carried out, we will be unable to move forward with the refund request.
Important Notes:
Brevi Software is committed to providing prompt assistance and fair evaluation of all genuine concerns, ensuring the best possible experience for our customers.
The following terms outline Brevi Software’s refund policy. Customers who meet the conditions below may request a refund in accordance with this policy.
After a successful purchase, the software license key and download details are sent via email within 15 minutes to the registered email address. In some cases, the email may be filtered into the spam or junk folder, so customers are advised to check there first.
If the email is not received, customers should contact sales@brevisoft.com. If no response is received within 12 hours, the customer may request a refund.
Important Notes
Brevi Software is committed to ensuring customer satisfaction and encourages users to contact support for prompt issue resolution before requesting a refund.
Refund Processing Time
Once we receive a valid refund request, the refund will be processed within 10–15 working days.
If you have purchased any Brevi Software product from a third-party vendor or reseller, the refund request will be governed by that vendor’s refund policy. In such cases, Brevi Software will not be able to process the refund directly.
To apply for a refund under the Brevi Software Refund Policy, please send an email to contact@brevisoft.com with your purchase details.
After submitting your request, please allow 10–15 working days for processing.
Once your request is received, our team will carefully review it. If it meets the refund eligibility criteria, the approved amount will be credited within 10–15 working days using the same payment method selected at the time of purchase.
If you have not received your refund after the stated period, please follow these steps:
If you face any difficulty while using our software, there’s no need to worry. Our dedicated support team is always ready to assist you. At Brevi Software, we are committed to delivering 100% customer satisfaction and reliable support at every step.